...Danish Nasir; Hena Rahman Purpose This study examines the quality management system of a large hospital in Northern India, utilising the Malcolm Baldrige National Quality Award (MBNQA) framework. It aims to identify both strengths and gaps in the hospital's practices to support continuous...

...S. Vijayasree; P. Praveen Kumar; K.C. Raja Shree Purpose Patient safety and quality are crucial in hospital-based healthcare services. Information exchange is a dominating component in enhancing the safety and quality of patient care services. Therefore, this research explores the direct...

... the predisposing, enabling and reinforcing factors that shape leadership practices and influence the development of a quality-oriented organisational culture. Design/methodology/approach A qualitative hermeneutic approach was employed, combining individual and group semi-structured interviews and participant...

...Mahnaz Afshari; Rasoul Corani Bahador; Samira Alirezaei Purpose Monitoring and evaluation are crucial for healthcare quality assurance. This study systematically aims to explore the unique challenges encountered during the implementation of mandatory hospital accreditation in a centralized...

... (GenAI), specifically Microsoft Copilot 365, in automating the drafting of regulatory reports for a national healthcare regulator. The initiative aimed to assess the feasibility and effectiveness of AI technologies in reducing manual effort, maintaining quality and accuracy of report and enhancing...

... approach supported by mathematics and statistical quality control, where the performance of the system’s quality was evaluated, supported by a sensitivity analysis with the creation of dynamic tables and operation curves of the six sigma metrics. Findings A method for evaluating the quality...

... customized patient clothing and demonstrated that these clothes can improve the patients’ satisfaction in terms of coverage, comfort, design and size. Clothing Quality Privacy Satisfaction Coverage Patient Providing decent clothing to patients is an issue that should be carefully observed...

...Cory R.A. Hallam; Carolina Contreras Purpose Lean healthcare is highlighted in the literature as an approach to quality improvement and operational efficiency. The purpose of this paper is to study how Lean healthcare has been implemented by analyzing empirical outcomes. Design/methodology...

... of hospital stay. The purpose of this paper is to review the current nutrition support practices for pediatric trauma patients at McMaster Children’s Hospital (MCH), describe patient demographics and identify areas to improve the quality of patient care. Design/methodology/approach A retrospective chart...

.... John Øvretveit can be contacted at: jovretb@aol.com © Emerald Group Publishing Limited 2016 Chronic illness Evidence-based healthcare Health information technology Primary healthcare Quality Service delivery organization Our objectives were to identify opportunities...

...Abdallah Abdallah Purpose – Various quality initiatives seem to have successful implementation in some healthcare organizations yet fail in others. This paper sets out to study the literature trying to understand drivers and challenges facing quality initiatives implementation in healthcare...

... healthcare to patients. Originality/value – Few studies have been carried out in long-term healthcare facilities such as nursing homes. The authors' study extends what is known about MDT's impact on medication errors in nursing homes. Technology Safety Quality Medication errors Long-term...

...Ali Mohammad Mosadeghrad Purpose The main purpose of this study is to define healthcare quality to encompass healthcare stakeholder needs and expectations because healthcare quality has varying definitions for clients, professionals, managers, policy makers and payers. Design/methodology...

...Ann Elizabeth Esain; Sharon J. Williams; Sandeep Gakhal; Lynne Caley; Matthew W. Cooke Purpose This article aims to explore quality improvement (QI) at individual, group and organisational level. It also aims to identify restraining forces using formative evaluation and discuss implications...

...Roger Ayimbillah Atinga; Gordon Abekah‐Nkrumah; Kwame Ameyaw Domfeh Purpose The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients' satisfaction with quality of healthcare in two hospitals located...

...Sameer Kumar; Neha S. Ghildayal; Ronak N. Shah Purpose The fundamental concern of this research study is to learn the quality and efficiency of US healthcare services. It seeks to examine the impact of quality and efficiency on various stakeholders to achieve the best value for each dollar spent...

...Ari Mwachofi; Stephen L. Walston; Badran A. Al‐Omar Purpose Nurses heavily influence patient care quality and safety. This paper aims to examine socioeconomic and organizational/system factors affecting patient safety and quality perceptions. Design/methodology/approach A questionnaire...

... decisions, the patient's voice and policymaker decisions increasingly influencing and shaping quality improvement efforts. Respondent and their organisational unit characteristics are similar to the 2003 study. In 84 per cent of cases, the organisation head answered the questions compared to 88 per...

... in healthcare settings. Also, the feedback gained from this method is actionable and can be used to make strategic improvements that will impact business and ultimately increase profitability. Originality/value The paper's real value is pinpointing specific quality improvement areas based not just...

...Ann‐Kristin Sandin‐Bojö; Linda J. Kvist; Marie Berg; Bodil Wilde Larsson Purpose The aim of this study is to describe how Swedish women, planned for vaginal birth, perceive the quality of intrapartal care that they receive and the subjective importance they ascribe to their care. Design...