...@rcsi.ie © Emerald Group Publishing Limited 2011 Organizational culture Quality of care Health services Managers Quality costs Ireland The literature identifies the many and varied relationships between culture and health care. These relationships contribute...

...Dirk F. de Korne; Kees (J.C.A.) Sol; Thomas Custers; Esther van Sprundel; B. Martin van Ineveld; Hans G. Lemij; Niek S. Klazinga Purpose The purpose of this paper is to explore in a specific hospital care process the applicability in practice of the theories of quality costing and value chains...

...Kerry Walsh; Jiju Antony Purpose The purpose of this paper is to examine the usability and potential of incorporating quality costs into an electronic adverse incident recording system within a healthcare sector. Design/methodology/approach The paper is a general review and a discussion...

... challenges to all involved to bring about a reduction in errors. Jiju Antony can be contacted at: j.antony@gcal.ac.uk © Emerald Group Publishing Limited 2007 Quality management Patients Safety measures Quality costs The majority of care in the National Health Service is of a high...