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1-6 of 6
Keywords: Quality frameworks
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Journal Articles
Measuring the continuous quality improvement orientation of medical education programs : A validity study of the Baldrige “Are We Making Progress” questionnaire
Available to Purchase
Int J Health Care Qual Assur (2020) 33 (2): 158–171.
Published: 21 February 2020
.... Danielle Blouin can be contacted at: blouind@queensu.ca 10 06 2019 27 11 2019 09 12 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Performance measurement Continuous quality improvement Psychometrics Medicine Quality...
Journal Articles
Combined quality function deployment and logical framework analysis to improve quality of emergency care in Malta
Available to Purchase
Int J Health Care Qual Assur (2016) 29 (2): 123–140.
Published: 14 March 2016
... deployment Service quality Process management Malta Patient satisfaction Quality frameworks Logical framework Accident and emergency unit In step 4, absolute weights of the A&E services are determined by multiplying the importance of patients’ requirements with cross-relationships between...
Journal Articles
An EFQM excellence model for integrated healthcare governance
Available to PurchaseCarlo Favaretti, Paolo De Pieri, Emanuele Torri, Giovanni Guarrera, Fabrizio Fontana, Franco Debiasi, Luciano Flor
Int J Health Care Qual Assur (2015) 28 (2): 156–172.
Published: 09 March 2015
... Excellence Model implementation through the past ten years, the broadest and the only long lasting experience of its kind to have been carried out in Italy to date. The EFQM Model is a total quality framework, widely applied in healthcare (Nabitz et al., 2000 ; Moeller, 2001 ; Sánchez...
Journal Articles
Impact of a novel training experience on the development of a customer service culture in a large hospital trust
Available to Purchase
Int J Health Care Qual Assur (2012) 25 (6): 483–497.
Published: 13 July 2012
... Organizational change Quality frameworks Training Customer services quality Hospitals National Health Trusts In 2004, John Reid (then government minister responsible for health) suggested that in order to meet expectations, the ethos of the National Health Service (NHS) needed to include “customer...
Journal Articles
Int J Health Care Qual Assur (2008) 21 (5)
Published: 18 July 2008
... © Emerald Group Publishing Limited 2008 --> Gatekeeper role Governance Quality frameworks Continuity of care Article Type: Recent publications From: International Journal of Health Care Quality Assurance, Volume 21, Issue 5 Steve Iliffe,Oxford University...
Journal Articles
Int J Health Care Qual Assur (2007) 20 (1)
Published: 13 February 2007
... © Emerald Group Publishing Limited 2007 --> Managing change Quality frameworks Patient centred care Please note that unless expressly stated, these are not reviews of titles given. They are descriptions of the books, based on information provided by the publishers...
