... of policymakers and health managers to design comprehensive, evidence-based quality improvement interventions. Patient satisfaction Quality healthcare Service delivery Donabedian model In Ghana, notable progress has been made in expanding access to healthcare through the National Health...

... for granted. In Ghana, these conditions are not peripheral; they are central to the user’s direct experience. A perfectly designed software is not “easy to use” if the power is out or the network is down (Mensah et al., 2024). Electronic health records Medical students Quality healthcare...

... by a set of characteristics). In addition, we will explore the relationship between the performance of these boards and hospital performance in terms of quality of healthcare. Key performance indicators Governance Quality healthcare Public health service Hospital board This theoretical...

... 08 08 2018 31 08 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Leadership Quality healthcare Quality management Patient satisfaction Nursing quality Leadership style has vital importance in the quality of nursing care...

... 06 2017 29 01 2018 19 02 2018 06 03 2018 07 03 2018 10 03 2018 19 03 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Benchmarking Care standards Quality healthcare Accreditation Primary healthcare...

... 10 01 2018 19 03 2018 25 04 2018 07 06 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Total quality management Certification Quality healthcare Quality standards Quality systems Accreditation The term...

...Mina Bahrampour; Abbas Bahrampour; Mohammadreza Amiresmaili; Mohsen Barouni Purpose High quality healthcare is important to all patients. If healthcare is felt to be high quality, then patients will be satisfied, and the relationship between patients and healthcare providers will improve. Patient...

... 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Iran Quality healthcare Hospital Accreditation We implemented a qualitative study using a phenomenological approach to studying nurses’ experience with and understanding of hospital...

... for transitive rule Dinesh Kumar can be contacted at: dinsaini.mnnit@gmail.com 03 02 2017 10 11 2017 29 12 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only FMICMAC Interpretive structural modelling Quality healthcare...

... is the corresponding author and can be contacted at: augustineafari@yahoo.co.uk 25 05 2017 19 03 2018 27 03 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Quality healthcare Policy making Curricula Customer service/care Relationship...

... only Hospital Quality healthcare Patient satisfaction Structural equation modelling Person-centered healthcare has become central in response to several factors, including a general trend for greater attention to social inclusion and user needs, rising healthcare costs, effectiveness...

... in England and Wales; 23,000 caused moderate or severe harm (NIHR, 2016). © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Training Patient safety Quality healthcare Policy Risk management Governance Assessing variations in service quality...

.... To reduce the risk that pre-understandings would affect the findings, two researchers from different disciplines performed the analysis to strengthen the study’s confirmability. Quality healthcare First-line manager Survey process Workplace health promotion Workplace health promotion’s...

... rights only Change management Leadership Quality improvement Continuing professional development Quality healthcare Knowledge about change and development have evolved along with modern systems and organizations, but still, despite our health and wellbeing knowledge, there are many issues...

..., gives helpful insights. While favourable attitudes may be helpful, clinical adoption could be improved more effectively by targeting barriers. Providing quality healthcare for all has been a key challenge for the government (Sharma and Chaudhury, 2015). Irrational prescribing reduces access...

... vastly unexplored especially in the context of outpatient clinics. Gender wise pattern of patient satisfaction and waiting time is also missing in most studies. Payal Mehra can be contacted at: payal@iiml.ac.in © Emerald Group Publishing Limited 2016 Gender India Quality healthcare...

... surgeons under the care of three consultant ophthalmologists were offered the option of a TFU vs a clinic review. Jeremy J.S.L. Hoffman can be contacted at: jeremy.hoffman@nhs.net © Emerald Group Publishing Limited 2016 Satisfaction Quality improvement Patient safety Quality healthcare...

... of the National Quality Strategy are used in the analysis. User involvement Patient perception Patient centredness Quality healthcare Education Service quality Understanding what behaviors are valued by consumers is critical to success in the service industry, including healthcare. At present...

... perception Quality measures Patient centredness Patient expectation Quality healthcare Service quality Dr Shelley Beatty can be contacted at: s.beatty@ecu.edu.au © Emerald Group Publishing Limited 2016 They asked about my birth plan. They worked well as a team. They made me...

... Publishing Limited 2015 Quality healthcare Peer review Quality improvement Quality assurance Accreditation Quality assessment External quality assessment programmes play an important role in assessing and improving health care quality. The External Peer Review Techniques (ExPeRT...