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Keywords: Queues
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Journal Articles
Int J Health Care Qual Assur (2011) 24 (7): 548–563.
Published: 06 September 2011
... this study as a precursor to improve service quality in the two hospitals in particular and others in general. © Emerald Group Publishing Limited 2011 Hospitals Patients Customer satisfaction Quality Health care Waiting lists Queues Ghana The provision of healthcare in Ghana is one...
Journal Articles
Int J Health Care Qual Assur (1998) 11 (4): 123–126.
Published: 01 July 1998
..., but may not be suitable for all patients. Staff and patients had different views, which converged with experience of the new system. © MCB UP Limited 1998 Appointments Clinics Focus groups Health Queues Waiting time is an important component of health care quality, and is a frequent...
