... in patient–perceived service quality. By integrating strategic management theory with service quality measurement, the study offers a structured framework for diagnosing execution failures in healthcare reform. Strategic management has long been regarded as a central mechanism for improving...

... challenges like fragmented resources and poor coordination in China's urban medical service systems. Design/methodology/approach A retrospective study was conducted, in which a BSC-based strategic management model (using BSC as an improvement tool strategy) was constructed in a Zhejiang UMG from 2021...

... surgery, intensive care unit, artificial kidney unit, etc.). Strategic management was performed for almost three years. The BSC model was formulated in an appropriate software program. The problems (both technical and managerial) faced during a three-year period along with the results of this management...

... responsible for the state of health services. © Emerald Group Publishing Limited 2004 Health education Developing countries Quality improvement Strategic management The purpose of this paper is to: present the idea of a national health quality plan as a way of mobilising...

... audit. © MCB UP Limited 1993 EDUCATION NURSES OPERATIONAL AUDIT ORGANIZATIONAL DEVELOPMENT STRATEGIC MANAGEMENT ORGANIZING AUDIT 17 A systematic strategic approach to development of audit is outlined. Organizing Audit: Strategy for Development of Nursing and Midwifery Audit in Wales...