... is to recommend potential strategies for successful implementation of patient safety program in Iranian hospitals based on a strengths, weaknesses, opportunities, threats (SWOT) analysis. Design/methodology/approach In this qualitative study, key informant interviews and documentation review were done...

... of patient complaints received by a specialized medical care organization and the kinds of responses given by the organization’s personnel. The organization’s strategy and good governance principles provide the framework for understanding the organization’s action. Design/methodology/approach...

.... It will be reviewed to reflect the special situation and needs of children. 5. Evaluation of all activities under the strategy to establish how effective they are in reducing environmental-related health problems. The EU strategy will be implemented in cycles, the first of which, 2004-2010...

... quality improvement philosophies, techniques, and tools have been successful when applied in a hospital operational setting. Hospitals Management philosophy Quality Improvement Strategy The research instrument was pre‐tested in two separate tests. Initially the researchers sought the input...

... © MCB UP Limited 2002 --> Investment Reform Strategy Action plan New Irish health strategy Keywords: Investment, Reform, Strategy, Action plan There will also be a statutory Complaints procedure, so that patients have a clear way to have complaints formally dealt...

.... feedback from participants and their home agencies on the effectiveness of the programmes; details of the projects undertaken and any practical, cost‐effective solutions occurring in participating agencies; evidence of Best Value strategies/modern management practice being adopted as a result...

...Gail Naylor This article examines the appropriateness of the Business Excellence Model in developing a strategy for Bolton Hospitals NHS Trust to measure organisational performance. The need for a strategy to measure organisational performance and to improve organisational performance...

...Yezdi H. Godiwalla; Harish C. Batra; James A. Johnston; Shirley Y. Godiwalla Hospital environments have changed dramatically over the past two decades. Hospitals now have to contend with the dynamics of regulation, market forces, and quality and cost‐conscious environments. The strategies proposed...

... Education Employee development Health care National Health Service Quality improvement Strategy The idea of improving the quality of patient care is not new. The founding charter of the Royal College of Physicians (1517) refers to the need for members to set and maintain standards of practice...

... found to play a major role in individuals’ choices to resign or stay. Discusses consequences for employment strategies in other organizations. “There is no single commonly accepted definition of the term ‘quality of working life’”, as the ILO stated in its World Labour Report[4]. Two major issues...

... set up to run each of the new Trusts will be the development of a clear customer service strategy; one which combines clinical excellence with the highest standards of customer care. The customer care element of that strategy must combine the best of tried and tested management and organisation theory...

... a Discussion Document is proposed which aims to simplify the discussion between clinicians and management. In this way, it will be possible to reach a mutually agreeable strategy to tackle problems of the future. © MCB UP Limited 1989 HOSPITALS MANAGEMENT Models NATIONAL HEALTH SERVICE PROBLEM...

... HEALTH QUALITY ASSURANCE STRATEGY UNITED KINGDOM 20 IJHCQA 2,2 Q uality assurance has grown without any national plan in the UK. The author surveys the scene. Quality of Care in the United Kingdom An Overview by Nick Black Commitment from National and Regional Bodies The Department of Health (DoH...

... Quality Assurance Strategy 12 IJHCQA 1,2 I n a competitive environment, the provision of high-quality care can provide a leading edge. Top management needs to assess its own approach to quality through questions that provide the springboard for action. Tough Questions Senior Managers in Health Care...