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Keywords: Service change
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Journal Articles
Assessing obstetric patient experience: a SERVQUAL questionnaire
Available to Purchase
Int J Health Care Qual Assur (2013) 26 (7): 582–592.
Published: 23 August 2013
... Service change UK Internationally, there is a drive to respond to patient experience by incorporating their views into service changes. The UK Government promised to put patient experience at the heart of the health service (DoH, 2010). Nationally, routinely collecting patient feedback as a means...
