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Keywords: Service guarantee
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Journal Articles
Establishing an ISO 10001-based promise in inpatients care
Available to Purchase
Int J Health Care Qual Assur (2015) 28 (2): 100–114.
Published: 09 March 2015
... detailed, and a new activity is introduced. The integrated use of ISO 10001:2007 and 10002:2004 is presented and how one can be “augmented” by the other is demonstrated. Hart et al. classified service guarantees into three types: unconditional, which is explicit and broadest in definition...
