... quality scale that takes into consideration a complete coverage of the dimensions that consumers use in evaluating healthcare service quality. Healthcare service quality measurement needs to incorporate all dimensions of value to patients through a measurable scale that marketers can use to evaluate...

...Martyna Sliwa; James O'Kane Purpose A recurring problem in the service quality literature is measurement – knowing which quality aspects should be measured and in what ways. This article aims to assess service quality measurement by focusing on general practice appointment systems. Design...