.... Design/methodology/approach The paper describes changes made and outcomes achieved. This took part in the HiH Unit, Clinico Hospital, Madrid, Spain, and looked at admissions, mean stay, patient satisfaction, adverse events, returns to hospital, no admitted referrals, complaints, compliance to protocols...

...Víctor Reyes‐Alcázar; Belén Sotillos‐González; Jose A. Valverde; Antonio Torres‐Olivera Purpose This paper aims to describe the participation of health professionals as key agents for the successful definition of skills manuals supporting professional accreditation in Andalusia (Spain). Design...

... by dividing ARs into three groups depending on CABG volume during the study period. According to our results, after conducting bivariate and multivariate analyses, ARs with less than 1,000 CABGs have risk of dying higher than ARs with more than 1,000 procedures. Quality indicators Surgery Spain Death...

... system proved to be the worst (p=0.0001). We performed a descriptive study with analytical components has been designed. At our institution (Hospital General Universitario Gregorio Marañón, Madrid, Spain), a tertiary‐care centre with 1800 beds. The centre is particularly interesting...

... information. Ana Belén Jiménez Muñoz can be contacted at: abjimenez.hgugm@salud.madrid.org © Emerald Group Publishing Limited 2010 Medicines Quality control Patient care Spain The clinical effects in this phase were void (Figure 2); the majority only had the capacity to cause...

...: the most efficient and productive use of resources to meet client needs, without waste and within limits and directives set by higher authorities. Iñaki Heras can be contacted at: iheras@ehu.es © Emerald Group Publishing Limited 2008 ISO 9000 series Nursing homes Elderly people Spain...

... at: sgranado.hgugm@salud.madrid.org © Emerald Group Publishing Limited 2008 Accident and emergency Quality indicators Sampling methods Spain Improving emergency department (ED) service quality is considered a fundamental task for health system efficiency and effectiveness since EDs represent...

... Quality function deployment Benchmarking Balanced scorecard Activity based costs Spain The strategy proposed in this article is a prototype and an ongoing study in the Castilla‐La Mancha community. The final goal is to analyze the national problem, using as a baseline, the results obtained...

..., are discussed. Currently the health care system in Spain is a mixed public‐private system where the public sector is responsible for about 80 per cent of the total cost which represents 6.5 per cent of the gross national product (GNP). The Spanish Constitution of 1979 recognises the right of all...