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Keywords: Statistics
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Journal Articles
Casting light on the concept of patient satisfaction by studying the construct validity and the sensitivity of a questionnaire
Available to Purchase
Int J Health Care Qual Assur (2006) 19 (3): 246–258.
Published: 01 April 2006
.../methodology/approach Several statistical analyses were used to study the reliability, construct validity, and the sensitivity of a patient satisfaction questionnaire. Findings The study supported the construct validity, high internal consistency, and homogeneity of the instrument. Two factors were found...
Journal Articles
Survival during and after hospitalization: a medical record linkage
Available to Purchase
Int J Health Care Qual Assur (1999) 12 (1): 13–17.
Published: 01 February 1999
... Statistics The objective of public medical services is ultimately to maintain the health of patients, and two important measures indicating health are survival and ability to return to work. Hospitalization is very often a crucial link in the chain of care and its outcome is in part dependent...
Journal Articles
Determinants of customer satisfaction with hospitals: a managerial model
Available to Purchase
Int J Health Care Qual Assur (1998) 11 (6): 181–187.
Published: 01 November 1998
... satisfaction with services received from area hospitals. © MCB UP Limited 1998 Customer satisfaction Hospitals Statistics Communication with patients can greatly affect the healing process. If a patient feels alienated, uninformed, or uncertain about health outcomes he/she may take...
