... is to recommend potential strategies for successful implementation of patient safety program in Iranian hospitals based on a strengths, weaknesses, opportunities, threats (SWOT) analysis. Design/methodology/approach In this qualitative study, key informant interviews and documentation review were done...

... of patient complaints received by a specialized medical care organization and the kinds of responses given by the organization’s personnel. The organization’s strategy and good governance principles provide the framework for understanding the organization’s action. Design/methodology/approach...

... Further information: the document "European environment and health strategy" can be downloaded from the Commission's Web site at http://europa.eu.int/ © MCB UP Limited 2003 --> European Commission EU Strategy Environment Health SCALE European Commission...

... quality improvement philosophies, techniques, and tools have been successful when applied in a hospital operational setting. © MCB UP Limited 2002 Hospitals Management philosophy Quality Improvement Strategy The research instrument was pre‐tested in two separate tests. Initially...

... months, no child more than three; by the end of 2004, no public patient will wait more than three months. People with disabilities will also gain from the immediate measures in the Strategy, with the addition of significant day care places, respite care places and residential capacity...

... services. Recommendations are made on contextualising change, how managerial signalling can be improved, how pathways to changed organisational systems can be identified and how barriers to change can be overcome. © MCB UP Limited 2001 Public sector Strategy United Kingdom Policy Management...

...Gail Naylor This article examines the appropriateness of the Business Excellence Model in developing a strategy for Bolton Hospitals NHS Trust to measure organisational performance. The need for a strategy to measure organisational performance and to improve organisational performance...

...Yezdi H. Godiwalla; Harish C. Batra; James A. Johnston; Shirley Y. Godiwalla Hospital environments have changed dramatically over the past two decades. Hospitals now have to contend with the dynamics of regulation, market forces, and quality and cost‐conscious environments. The strategies proposed...

... for improvement. In conjunction with these local projects, however, BHC was developing a number of corporate quality improvement strategies. These included: patient‐focused care; clinical audit; nursing strategy; risk management; resource management. Increasingly, participants...

... found to play a major role in individuals’ choices to resign or stay. Discusses consequences for employment strategies in other organizations. “There is no single commonly accepted definition of the term ‘quality of working life’”, as the ILO stated in its World Labour Report[4]. Two major issues...

... set up to run each of the new Trusts will be the development of a clear customer service strategy; one which combines clinical excellence with the highest standards of customer care. The customer care element of that strategy must combine the best of tried and tested management and organisation theory...

... a Discussion Document is proposed which aims to simplify the discussion between clinicians and management. In this way, it will be possible to reach a mutually agreeable strategy to tackle problems of the future. © MCB UP Limited 1989 HOSPITALS MANAGEMENT Models NATIONAL HEALTH SERVICE PROBLEM...

... HEALTH QUALITY ASSURANCE STRATEGY UNITED KINGDOM 20 IJHCQA 2,2 Q uality assurance has grown without any national plan in the UK. The author surveys the scene. Quality of Care in the United Kingdom An Overview by Nick Black Commitment from National and Regional Bodies The Department of Health (DoH...

... drive your strategic plans. All other considerations should be secondary to the fundamental issue of survivalof building a strategy in which organisational objectives and quality goals are oneof gaining and holding a tenable quality position. 14 IJHCQA 1,2 In practical terms, these crucial strategic...