...Pankaj Deshwal; Vini Ranjan; Geetika Mittal Purpose – The purpose of this paper is to identify the service quality dimensions that play an important role in patient satisfaction in campus clinics in Delhi; assess student satisfaction with service; and suggests ways to improve areas...

...Lesley Strawderman; Rick Koubek Purpose To evaluate the service quality and usability of a student health clinic. Design/methodology/approach A measurement tool, termed SERVUSE, was created by modifying SERVQUAL. The modified survey included all five original dimensions in addition...

...Cem Canel; Elizabeth A. Anderson Fletcher This study provides an analysis of the quality of service provided by a university health care center. Students’ expectations and perceptions of the center’s services are identified by a survey. A second survey was administered to the employees...