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Keywords: Switching barriers and costs
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Journal Articles
Int J Health Care Qual Assur (2013) 26 (3): 236–249.
Published: 15 March 2013
... by understanding why customers do not switch (Colgate and Lang, 2001). © Emerald Group Publishing Limited 2013 Service quality Tolerance zone Switching barriers and costs Mauritius Patients Health care Customer services quality Today's healthcare service buyers are more informed...
