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Keywords: Tangibles
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Journal Articles
Int J Health Care Qual Assur (2011) 24 (5): 389–405.
Published: 14 June 2011
... The changes in servicescape which took place in the experimental context resulted in a significant change in service quality perceptions among the experimental group. This change was not seen in all service quality dimensions, however, with statistical significance seen only in the tangible, reliability...
