... process review is an opportunity to bring about organisational learning but there is no government guidance on how to bring this about and a dichotomy exists within organisational learning theory. This paper investigates if teams are the bridge between divergent schools of thought on organisational...

... defines TQM in healthcare and considers examples and results of TQM in European healthcare. It distinguishes between team projects using TQM methods and organization‐wide TQM programmes, and finds more evidence for the success of projects than for programmes. The paper discusses whether the differences...

... Process management Quality programmes Service quality Teams This article examines the concept of patient‐focused care and how it fits into hospital process re‐engineering. Phanneuf, in 1972, stated,“The challenge in health care is the provision of personalised care to large numbers of people...

... of visiting) and rehabilitation reasons. Benefits Health care National Health Service Quality improvement Quality programmes Teams Multidisciplinary pathways of care were introduced into the Cheviot and Wansbeck NHS Trust in October 1993 as a quality initiative which would link...