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Keywords: Terminology
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Journal Articles
Int J Health Care Qual Assur (1996) 9 (5): 24–36.
Published: 01 September 1996
... incorporating a blank sheet of paper approach, can and does often yield substantial reductions in the amount of wasted efforts on the part of both the providers and receivers of service. © MCB UP Limited 1996 Customer service Health care Quality Terminology “Above and beyond the call...
