... decision when choosing their healthcare provider. Jaap van den Heuvel can be contacted at: heuvel@rdgg.nl © Emerald Group Publishing Limited 2013 Quality assurance Quality measurement Performance indicators Accreditation The Netherlands Health care Developing valid, reliable...

.../approach Primary data were collected in The Netherlands during March to September 2006. A cross‐sectional study was conducted among 259 GPs and 232 specialists. Participants were randomly selected from The Netherlands Medical Address Book. Specialists rarely contacting a GP were not invited to participate...

... in The Netherlands. Findings The case study shows a reduction of costs per product by increasing the number of outpatient visits and surgery combined with a higher patient satisfaction. Reduction of costs of non‐compliance by using the QCM is small, due to the absence of (external) financial incentives for both...

... at: TCM.Joosten@GGzE.nl © Emerald Group Publishing Limited 2008 Health services Quality improvement The Netherlands In the last few decades, knowledge about the treatment of mental health problems has grown considerably. Traditionally, mental healthcare organisations focused on applying...

...; and transfusion committee in hospitals. Blood transfusions Quality assurance Hospitals The Netherlands The evaluation took the form of a survey combined with interviews and an analysis of peer review studies. Three years after the conference a questionnaire was filled in by the heads...

...René Schalk; Wim Van Dijk Purpose To assess the relationship between quality management and employee commitment. Design/methodology/approach Analysis of the state of affairs with respect to (T)QM programs in The Netherlands based on the literature and interviews with key informants...

...René Schalk; Wim van Dijk Purpose To assess the relationship between quality management and employee commitment. Design/methodology/approach Analysis of the state of affairs with respect to (T)QM programs in The Netherlands based on the literature and interviews with key informants...

... for a follow‐up of more than 24 hours. This study was conducted at one short‐stay ward of the university hospital of Maastricht, a 715‐bed teaching hospital, located in the south‐eastern part of The Netherlands. Approximately 22,000 patients are admitted to this hospital annually and about 200,000 days...

...Jos Benders; Frank van de Looij Scarcities of qualified personnel are becoming a common phenomenon in The Netherlands. At the same time, increasing wages to secure an adequate workforce is not always possible or sufficiently effective, and other ways of retaining and recruiting personnel have...