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Keywords: The SERVQUAL model
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Journal Articles
Int J Health Care Qual Assur (2025) 38 (4): 338–357.
Published: 02 October 2025
.... Additionally, communication was found to have a significant and negative impact on companion satisfaction. Originality/value By integrating emotional, behavioral and infrastructural elements into the SERVQUAL model, this study addresses the often-overlooked perspective of patient companions. It offers...
