...Dagnu Haile Tessema Purpose The purpose of this research is to investigate the indirect effect of innovative culture (INVC) on the association between total quality management (TQM) and corporate sustainability (CS) in public hospitals in eastern Ethiopia. Design/methodology/approach The study...

...Lisabet Wieslander; Marie Haggström; Ingela Bäckström Purpose Employee participation in quality improvement is essential for fostering engagement and job satisfaction and delivering high-quality care, as highlighted in the total quality management literature. However, how employee participation...

..., Total Quality Management (TQM) and high reliability science were applied to develop the four tiers and gemba rounding components of LDM. A two-tailed t-test analysis was utilized to determine statistical significance for serious safety events (SSEs) comparing the intervention period...

...Wee Leong Chang; Jill Meyer; Fabrice Merien Purpose The purpose of this paper is to present organisational cultural determinants that can influence total quality management (TQM) in clinical laboratories. Design/methodology/approach This is a viewpoint paper using evidence provided...

... 10 01 2018 19 03 2018 25 04 2018 07 06 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Total quality management Certification Quality healthcare Quality standards Quality systems Accreditation The term...

... an intermediate level or at more than one level, repeat analysis is unavoidable. Graham R. Lee can be contacted at: glee@mater.ie © Emerald Group Publishing Limited 2016 Total quality management Quality measures Risk management Quality programmes Root cause analysis We consider...

... allocation and inventory management. Total quality management Healthcare Quality function deployment Service quality Process management Malta Patient satisfaction Quality frameworks Logical framework Accident and emergency unit A&E units increasingly manage patients with conditions...

... groups (TCG) that healthcare providers can immediately implement to ameliorate their services with little or no extra cost. Drawing on knowledge management (KM) and total quality management (TQM) theories, TCG is based on providing a democratic context for patients and professionals across disciplines...

... performance remains inconsistent. Research limitations/implications – This paper engages with the major Lean concepts of operations management and human resource management, including just-in-time, total quality management, total productive maintenance and does not engage in-depth with concepts related...

...Ali Mohammad Mosadeghrad Purpose – The purpose of this paper is to identify critical successful factors for Total Quality Management (TQM) implementation. Design/methodology/approach – A literature review was conducted to explore the critical successful factors for TQM implementation...

...Ali Mohammad Mosadeghrad Purpose – Despite the potential benefits of total quality management (TQM), many healthcare organisations encountered difficulties in its implementation. The purpose of this paper is to explore the barriers to successful implementation of TQM in healthcare organisations...

...Ali Mohammad Mosadeghrad Purpose Many healthcare organisations have found it difficult to implement total quality management (TQM) successfully. The aim of this paper is to explore the barriers to TQM successful implementation in the healthcare sector. Design/methodology/approach This paper...

... changeable nature. Total quality management Health services Quality improvement Leadership Case studies Sweden Johan Thor can be contacted at: johan.thor@ki.se © Emerald Group Publishing Limited 2010 There is enduring uncertainty about whether healthcare quality improvement (QI...

...F. Mehrabi; A. Nasiripour; B. Delgoshaei Purpose The key factor for the success of total quality management programs in an organization is focusing on the customer. The purpose of this paper is to assess customer focus level following implementation of a quality improvement model in social...

...@hotmail.co.uk © Emerald Group Publishing Limited 2008 Business process re‐engineering Total quality management Continuous improvement Medical management Health services United Kingdom To know how health care organisations became interested in industrial quality development tools and how...

..., a systemic approach was introduced and quality awareness was heightened. Originality/value The findings are useful for other hospitals conducting EFQM self‐assessment. Total quality management Self assessment Leadership European Foundation for Quality Management Hospitals Italy Italian...

... © Emerald Group Publishing Limited 2006 --> Change management Leadership Total quality management Organisational Development in Healthcare: Approaches, Innovations, Achievements Edited by Edward PeckRadcliffe Publishing2005ISBN 1 85775 896 X The NHS...

...Ken Black; Lee Revere Purpose This paper sets out to analyse the use of the Six Sigma methodology to improve quality in healthcare. It looks at how Six Sigma grew out of the concept of Total Quality Management (TQM). Design/methodology/approach Six Sigma is a quality improvement methodology...

... employees' psychological contracts are neglected” than by “quality fails when the system fails”. Originality/value This paper highlights the essential relationship between quality management and employee commitment and offers suggestions on how to approach this issue. Total quality management...

... employees’ psychological contracts are neglected” than by “quality fails when system fails”. Originality/value This paper highlights the essential relationship between quality management and employee commitment and offers suggestions on how to approach this issue. Total quality management Job...