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Keywords: UK
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Journal Articles
Int J Health Care Qual Assur (2015) 28 (1): 40–54.
Published: 09 February 2015
... – Multiple embedded case study of three (two private-sector and one public-sector) hospitals in the UK. Findings – The results indicated various issues affecting hospital food production including: the menu and nutritional considerations; food procurement; food production; foodservice; patient...
Journal Articles
Int J Health Care Qual Assur (2013) 26 (7): 582–592.
Published: 23 August 2013
... experience by incorporating their views into service changes. The UK Government promised to put patient experience at the heart of the health service (DoH, 2010). Nationally, routinely collecting patient feedback as a means to increase competition between service providers has been prioritised (DoH, 2010...
Journal Articles
Int J Health Care Qual Assur (1996) 9 (1): 15–28.
Published: 01 February 1996
.... Hospitals National Health Service Service quality UK © MCB UP Limited 1996 The essence of services marketing is service quality. Whereas the marketing textbooks stress the four Ps of product, place, promotion, and price in a service business, the most important...
