... at median). Desirable: <0.85% (±0.02 mmol/L at median). Optimal: <0.42% (±0.01 mmol/L at median). United States of America Quality control Bias Analytical performance Laboratory tests Reference interval Our study used nationwide test data stored in the Laboratory Corporation...

... for ancillary services. United States of America Access to care Ancillary service Outpatient scheduling Patient wait time © Emerald Group Publishing Limited 2013 Z_ij =  (X_i+A_{i) · pij}...

... understanding the topic and an ability to apply it (Table II). Jill D. Daugherty can be contacted at: jdaughe@emory.edu © Emerald Group Publishing Limited 2013 Quality improvement Evaluation Qualitative research Health care United States of America Additionally, the participants...

... tourism Health services Customer services quality United States of America Michael Guiry can be contacted at: guiry@uiwtx.edu Although people have traveled for medical treatment and health/wellness benefits since ancient times (Health‐Tourism.com, 2008‐2009 ; Reddy et al., 2010...

.... Kathleen Abrahamson can be contacted at: Kathleen.Abrahamson@wku.edu © Emerald Group Publishing Limited 2013 Patient safety Co‐workers Safety climate United States of America Nurses Individual perception H4. Safety‐climate perception will increase as the average nursing...

... is better quality and cost‐effective care. Eric L. Bloomfield can be contacted at: bloomfield.eric@mayo.edu © Emerald Group Publishing Limited 2013 Defibrillator Heart arrhythmia Heart failure Indications United States of America Cardiovascular disease Medical equipment Cardiac...

... interview summaries and prepared a final narrative across all the interviews based on consensus discussion. © Emerald Group Publishing Limited 2012 Substance abuse Organizational change Quality improvement PDSA United States of America Alcohol and other drug use among the youth...

... Pancreatitis Nutrition Nasal bridle Parenteral nutrition Enteral nutrition Patients Health care United States of America Severe acute pancreatitis is an inflammatory condition that is caused by the activation of specific enzymes in the acinar cells of the pancreas, which results in inflammation...

... Primary care Customer satisfaction Personal needs United States of America Satisfaction is an affective response associated with a cognitive appraisal of the extent to which needs, desires, and expectations for specific goods or service have been provided/met (Smith et al., 2006...

.... Harrison can be contacted at: jeffrey.harrison@unf.edu © Emerald Group Publishing Limited 2011 Trauma centres Hospital emergency department Hospital emergency services Accident and emergency Emergency treatment United States of America As the US economy experiences financial...

... technology United States of America The total expenditure of the US healthcare surpassed $2.26 trillion in 2007, as compared to $714 billion and $253 billion in 1990 and 1980 respectively. US healthcare spending was about $7,439 per person and accounted for 16.3 percent of the nation's gross...

... gravitate toward higher‐quality care. Daniel P. Kessler can be contacted at: fkessler@stanford.edu © Emerald Group Publishing Limited 2011 Patients Hospitals Quality assessment United States of America Customer satisfaction For several reasons, this basic result may understate...

.... Sameer Kumar can be contacted at: skumar@stthomas.edu © Emerald Group Publishing Limited 2011 Hospitals Cost drivers Cost analysis Health services United States of America US healthcare costs are increasing at a rate roughly three times inflation. In 2008, the US healthcare...

... to have direct control over their clinics owing to organizational issues between the hospital, medical school and clinical group. © Emerald Group Publishing Limited 2011 Health services sector Customer satisfaction Patient care Performance management Quality United States of America...

... doctor is available), then the scenario of case 5 (two doctors and two nurses) would be a better choice. Jingshan Li can be contacted at: jingshan@engr.uky.edu © Emerald Group Publishing Limited 2010 Medical care Health services Quality Homelessness United States of America...

... Retained devices and un-retrieved fragments © Emerald Group Publishing Limited 2010 --> Healthcare technology Patient safety Medical device management United States of America Endoscopy is a minimally invasive medical diagnostic procedure that has revolutionised care...

... and control charts. Cem Canel can be contacted at: canelc@uncw.edu © Emerald Group Publishing Limited 2010 Quality management United States of America Hospitals According to Plunkett Research (2008) , 32 percent of US hospital spending is attributed to healthcare related expenses...

... States of America Health and medicine 1. Are specialty hospitals more efficient than general hospitals? 2. If so, how significant is the difference? 3. What can general hospitals do to compete with specialty hospitals? The remainder of the article is organized as follows...

... care organizations and their patients. Doctors Black people Private hospitals Customer services quality Medical care United States of America This was assessed by three subcategories: Managed care organizations (MCOs) in the healthcare market affect healthcare delivery for both...

... Publishing Limited 2009 --> Public health Research Quality of life United States of America Brazil Article Type: News and views From: International Journal of Health Care Quality Assurance, Volume 22, Issue 5 Keywords: Public health, Research, Quality of life, United States...