... allows managers to: assess systematic error between laboratory instruments; improve laboratory quality control; and strengthen patient risk management. Alexander Katayev can be contacted at: katayea@labcorp.com © Emerald Group Publishing Limited 2014 United States of America Quality...

... for ancillary services. United States of America Access to care Ancillary service Outpatient scheduling Patient wait time Ancillary services are defined as procedures required prior to visiting a physician. These procedures are important because they assist the physician to accurately assess...

... be contacted at: jdaughe@emory.edu © Emerald Group Publishing Limited 2013 Quality improvement Evaluation Qualitative research Health care United States of America Several respondents discussed ways in which they were able to use the skills and concepts learned in the course...

... Publishing Limited 2013 Patient safety Co‐workers Safety climate United States of America Nurses Individual perception Healthcare demands safety and efficiency. Unlike industries, such as aviation, which have successfully embraced a more collective approach toward achieving safe...

... Service quality Expectations SERVQUAL Healthcare Health tourism Health services Customer services quality United States of America Although people have traveled for medical treatment and health/wellness benefits since ancient times (Health‐Tourism.com, 2008‐2009 ; Reddy et al...

...., 1991 ; Moss et al., 2002). Eric L. Bloomfield can be contacted at: bloomfield.eric@mayo.edu © Emerald Group Publishing Limited 2013 Defibrillator Heart arrhythmia Heart failure Indications United States of America Cardiovascular disease Medical equipment...

... the telephone. A separate note taker took detailed notes for each interview. Interview notes were provided to each author, who then reviewed and revised them for accuracy and completeness. Substance abuse Organizational change Quality improvement PDSA United States of America Alcohol...

... Nasal bridle Parenteral nutrition Enteral nutrition Patients Health care United States of America Kelly L. Mutch is a Graduate Student in Clinical Nutrition at East Carolina University in Greenville, North Carolina. She also graduated from East Carolina in 2005 with a BS degree in Nutrition...

... Primary care Customer satisfaction Personal needs United States of America Satisfaction is an affective response associated with a cognitive appraisal of the extent to which needs, desires, and expectations for specific goods or service have been provided/met (Smith et al., 2006...

... (Bevill et al., 2007). Trauma centres Hospital emergency department Hospital emergency services Accident and emergency Emergency treatment United States of America Table II presents US hospitals that operate trauma centers. We found that trauma centers were operating...

... United States of America The total expenditure of the US healthcare surpassed $2.26 trillion in 2007, as compared to $714 billion and $253 billion in 1990 and 1980 respectively. US healthcare spending was about $7,439 per person and accounted for 16.3 percent of the nation's gross domestic...

... States of America US healthcare costs are increasing at a rate roughly three times inflation. In 2008, the US healthcare industry was estimated to be worth $2.3 trillion or 16.5 per cent of gross domestic product (GDP) and is projected to be 17.9 per cent or $2.6 trillion by 2010 (Foster...

... Hospitals Quality assessment United States of America Customer satisfaction Managers in diverse industries have long been interested in the link between consumer satisfaction with a product or service and the decision to purchase (Keiningham et al., 2007). Marketing researchers have...

... on patient ratings but also physician and staff satisfaction, which often underlie patients' clinical experiences. © Emerald Group Publishing Limited 2011 Health services sector Customer satisfaction Patient care Performance management Quality United States of America Customer...

... Emerald Group Publishing Limited 2010 Medical care Health services Quality Homelessness United States of America A health clinic is planned to provide the basic health care free of charge for homeless people in Lexington, Kentucky, USA. This clinic is completely supported by charity...

... management United States of America Article Type: News and views From: International Journal of Health Care Quality Assurance, Volume 23, Issue 3 Keywords: Healthcare technology, Patient safety, Medical device management, United States of America Superior healthcare technology...

... this time to an acceptable level thereby reducing overall processing time. Quality management United States of America Hospitals According to Plunkett Research (2008) , 32 percent of US hospital spending is attributed to healthcare related expenses (see Figure 1). In 2007, the total...

... States of America Health and medicine Community hospital managers reacted negatively to rising specialty facilities. Their concerns break down into three general categories. First, general hospital managers are concerned that physicians refer the most lucrative patients to their own specialty...

... for a total score (range 3‐11). Cronbach alpha was 0.68 and lower scores indicated higher patient attrition. Doctors Black people Private hospitals Customer services quality Medical care United States of America Managed care organizations (MCOs) in the healthcare market affect healthcare...

... Limited 2009 --> Public health Research Quality of life United States of America Brazil Article Type: News and views From: International Journal of Health Care Quality Assurance, Volume 22, Issue 5 Keywords: Public health, Research, Quality of life, United States...