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Keywords: User-oriented care
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Journal Articles
Int J Health Care Qual Assur (2016) 29 (2): 162–176.
Published: 14 March 2016
... process quality as user-oriented care. Specifically, the questions of how and why quality in user-oriented care varies were investigated in the context of elderly care. Design/methodology/approach – Two municipalities were selected for in-depth field studies. First, in each municipality, the authors...
