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Purpose

To provide an overview of the learning from four practical programmes that explore different aspects of patient participation in healthcare provision.

Design/methodology/approach

To describe the origin and rationale for each project or programme, and to summarise the learning from it.

Findings

At a variety of levels, involving patients in the design of care services can provide new insights, and leads to more patient‐focused and locally appropriate solutions. Engaging patients appropriately is not a trivial exercise, and those that are engaged need appropriate support, but the resulting solution is often more widely applicable than is first anticipated and can be cost‐neutral.

Originality/value

The active participation of patients in the design and provision of care is a widely voiced public and professional aspiration, but is genuinely realised only rarely. The paper describes the principles, benefits and learning common to four practical expressions of that aspiration.

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