Clinical Governance Support Team: patients as a virtue

A core objective of the NHS Clinical Governance Support Team (CGST) is to enable the NHS to improve the experience of patients and staff. In its programmes the CGST encourages delegates to work with patients and carers to improve local health services, but does the CGST practice what it preaches in its own activities? This paper examines how patients and carers are involved in the work of the CGST, specifically as patient consultants in the CGST’s Performance Development Team (PDT). In their role as PDT members, patient consultants provide guidance to the PDT and the trusts with which they engage, focussing their activity and their thinking around improvements in the patient’s experience. They are also working with the wider CGST and are involved in mentoring the acting head of the team.