... service Assurance Quality improvement Compliance Being one of the largest institutions of public expenditure in the UK, the National Health Service (NHS) is under increasing pressure for accountability (Donaldson, 2001 ; Merali, 2009). There is also an increasing demand for care from an ageing...

...Allen O’Neill Purpose – The purpose of this paper is to propose a framework for clinical governance, in particular, the compliance of data privacy in a healthcare organisation. Design/methodology/approach – The approach of the research was to highlight problem areas in compliance...