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Keywords: Consumer experience
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Journal Articles
International Journal of Health Governance (2024) 29 (1): 54–69.
Published: 12 April 2024
...Shubham Senapati; Rajeev Kumar Panda Purpose The importance of consumer experience in service industries, particularly healthcare, is widely acknowledged as it captures the intricacies of quality management. In tandem with the emerging research trends that evaluate service excellence through user...
