... Elder care Medical care Risk management Assessment Critical indicident technique The concept of intermediate care services for older people has gradually developed during recent years (Steiner, 1997; Vaughan, 1999) but has now become a health care policy (DoH, 2001a) and is supported...

... are beginning to raise quality and reduce inequality for those specific conditions and treatments where standards have been set. © MCB UP Limited 2003 Elder care Risk management Patients’ expectations Safety The National Service Framework for Older People was published in March...