... service Assurance Quality improvement Compliance Being one of the largest institutions of public expenditure in the UK, the National Health Service (NHS) is under increasing pressure for accountability (Donaldson, 2001 ; Merali, 2009). There is also an increasing demand for care from an ageing...

... Clinical governance Primary care United Kingdom National Health Service A review of the history of UK clinical governance helps set the context of my paper. The seminal UK paper describing the concept of clinical governance was published in 1998, a year after the inquiry into excessive deaths...

...@flintloque.co.uk © Emerald Group Publishing Limited 2013 The focus of the subsequent Egan report was on making the industry more responsive to the needs of its customers. Management Organization Teamwork National Health Service Public sector organizations In anticipation of the Health...

... at: k.barnes@blueyonder.co.uk © Emerald Group Publishing Limited 2013 Paediatrics Nursing Advanced practice Paediatric ambulatory care National Health Service United Kingdom The new commissioning arrangements established by the Health and Social Care Act (2012) develop to a new level...

... to the collapse of the policy [1] . © Emerald Group Publishing Limited 2013 General practice Health policy National Health Service United Kingdom There has been a significant amount of political unanimity and support behind the idea of locally based general practitioner (GP) commissioning...

...Judith Strobl; Rajan Madhok Purpose The purpose of this paper is to describe the experiences of Manchester Primary Care Trust (PCT) of driving improvement in quality and patient safety as commissioners in the English National Health Service (NHS). After the PCT's establishment in late 2006...

... Service In the modern National Health Service (NHS) of the UK, clinical audit is used as an important tool to improve the quality of patient care. A great emphasis is placed on improving quality by benchmarking clinical practice against the national standards set by various agencies...

... Organizations Leadership National Health Service United Kingdom The National Health Service (NHS), established in 1948, is one of the largest public body employers in the world with 1.3 million employees (Medical News Today, n.d.). Its staff members are employed under a variety of different...

... to involvement of junior doctors in clinical audit and more robust methods of dissemination and implementation of recommendations. Aravind Komuravelli can be contacted at: komuravelliak@gmail.com © Emerald Group Publishing Limited 2011 Clinical governance National Health Service Auditing...

...Roselle Herring; Gordon Caldwell; Steve Jackson Purpose In the changing environment of the National Health Service (NHS) medical ward rounds have become increasingly complex. With complexity comes the inevitable risk that things will go wrong. Serious failures in care can have important...

... Comparison of delays to surgery pre‐ and post‐introduction of a dedicated DSU list expressed as a percentage © Emerald Group Publishing Limited 2010 Plastic surgery Organizational effectiveness Customer satisfaction Injuries National Health Service United Kingdom The 1990...

...). We chose to stratify risk according to the end intervention required: Risk assessment National Health Service Diseases Behaviour Prevention costs Working practices Tamara Everington can be contacted at: tamara.everington@salisbury.nhs.uk © Emerald Group Publishing Limited 2010...

... components within clinical governance, with little or no comment on how the integrated approach might have an advantage in improving care. Clinical governance Organizational effectiveness National Health Service Medical management Enthography United Kingdom According to Davies (2003...

... quality and quantity at the same time may not be workable in healthcare organisations, because of the unique characteristics (i.e. the human dimension of clinical decision making) of healthcare management. © Emerald Group Publishing Limited 2009 Clinical governance National Health Service...

... that their complaint had been handled well (Department of Health, 2001). Mental health services National Health Service Legislation Complaints United Kingdom The Citizen's Charter Complaints Task Force has defined a complaint as an expression of dissatisfaction requiring a response (Department...

...) are illustrated below (Sanders, 1982). Clinical governance National Health Service The term “clinical governance” was first described in the document A First Class Service; Quality in the New NHS (Department of Health, 1998) as an umbrella term to integrate all clinical activities...

... patients, but also to reduce the wastage of valuable NHS funds. Figure 1 Age distribution of the group Figure 2 Waiting time from booking to procedure Plastic surgery Queuing time Operating theatres Emergency treatment Cost analysis National Health Service...

... Publishing Limited 2008 Clinical audit Clinical governance User interfaces National Health Service The Griffiths Report (DHSS, 1983) is credited with being the first document in the UK to highlight patient involvement in healthcare. Since then numerous policy documents have strengthened...

... on the IR consultant psychiatrists and discussing their experiences of the overall recruitment process. © Emerald Group Publishing Limited 2008 Recruitment Consultants Psychiatry Doctors Globalization National Health Service The department of health (DH) launched a global...

... insight into the role and profile of those managing the interface between trusts and the patient safety team at the Department of Health. Patient care Risk management Health services Clinical governance National health service United Kingdom The safety alert broadcast system (SABS...