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Keywords: Patient satisfaction
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Journal Articles
Perceptions of nurses on the impact of accreditation on quality of care: A survey in a hospital in Turkey
Available to Purchase
Clinical Governance: An International Journal (2014) 19 (2): 69–82.
Published: 01 April 2014
... as the independent variables. The relationship between the dependent variable and the independent variables was tested using Pearson correlation and multiple regression analysis. External patient satisfaction data collected by the quality department of the hospital before and after accreditation were also...
Journal Articles
Clinical governance implementation: a developing country perspective
Available to Purchase
Clinical Governance: An International Journal (2013) 18 (3): 186–199.
Published: 19 July 2013
...Akram Khayatzadeh‐Mahani; Mahmood Nekoei‐Moghadam; Atefeh Esfandiari; Fatemeh Ramezani; Sahar Parva Purpose The purpose of this paper is to explore how the clinical governance policy and its main component, patient satisfaction, turned into practice and what they look like on the ground...
Journal Articles
Hospital service quality and its effects on patient satisfaction and behavioural intention
Available to Purchase
Clinical Governance: An International Journal (2013) 18 (3): 238–254.
Published: 19 July 2013
...Muslim Amin; Siti Zahora Nasharuddin Purpose The purpose of this study is to investigate hospital service quality and its effect on patient satisfaction and behavioural intention. Design/methodology/approach A convenience sampling technique was used in this study. A total of 350 questionnaires...
