... for newly established assertive outreach teams, which can be used to compare and evaluate the performance of other such services. © MCB UP Limited 2003 Patient care Benchmarking Hospital beds Mental illness Patients’ expectations Assertive community treatment (ACT) is one of the most...

... primary and secondary care is for pharmacists to take a detailed drug history on admission. © MCB UP Limited 2003 Error cause identification Pharmaceuticals Hospitals Patients’ expectations Medicines Much attention has recently been focused on the subject of medical error...

... confounding factors (SAS, release 6.12). In the second study GLM was used to test for the effects of planning forms, and to test for possible confounding factors (SPSS, version 8.0). © MCB UP Limited 2003 Process planning Patients’ expectations Health care Medicine Documentation...

... and interventions. The terms clinical error, adverse event and clinical risk management standards are not evident in the glossary. From the perspective of building a safer NHS, this is a clear omission. © MCB UP Limited 2003 Elder care Risk management Patients’ expectations Safety...

... coaching; working with troubled teams; and learning from the aviation industry and others. 1. (2) Teams: © MCB UP Limited 2003 Clinical governance Teamwork Patients’ expectations Safety Case studies The NHS Clinical Governance Support Team (CGST) runs a series...

... how evidence from disparate sources is handled, if patient groups are to feel that their submissions of evidence have had more than marginal impact. © MCB UP Limited 2003 Patients’ expectations Groups Clinical effectiveness This paper examines the involvement of patient...

... since the scheme started in 1995, the practicalities of preparation for a CNST assessment do not always appear to lead to appropriate links between risk and audit. © MCB UP Limited 2002 Risk management Clinical governance Patients’ expectations Quality improvement Service levels...

... the relevance of the message (Kripalani, 1995; Boyd, 1987; Muir‐Gray, 1995; Anon, 1991; Goodman and Edwards, 1991). © MCB UP Limited 2000 Leaflets Language Information Patients’ expectations Information leaflets can be an effective way to increase patients’ knowledge about disease...