...% of the respondents reported a “poor” status for HSR. Research limitations/implications Designing targeted interventions to increase the level of health system responsiveness, especially with a focus on dimensions that are important to respondents but have weak performance, such as communication, confidentiality...

... board and quality indicators being defined in the service. A recent Canadian study found that accreditation was an effective stimulant for change and was used to compare performance, to solicit financial support for implementing recommendations, and it also encouraged more systematic collection of data...

...Lorraine M. Clapham; Julie Buckley Outcome audits describe the current level of clinical performance and direct change in clinical practice. The outcome measures used should be not only relevant and easily understood but also available to all interested parties, e.g. patients, clinicians...