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Keywords: Customer satisfaction index
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Journal Articles
Homeless shelters in urban India: life sans dignity
Available to Purchase
International Journal of Housing Markets and Analysis (2020) 13 (1): 4–18.
Published: 25 May 2018
...) to analyse the importance of amenities and satisfaction of shelter inmates out of these amenities. A priority order of these amenities for improvement has been drawn thereafter with a customer satisfaction index (CSI). Findings The results of SQPM show ten items registering high importance-low...
