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Keywords: Service quality performance matrix
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Journal Articles
Homeless shelters in urban India: life sans dignity
Available to Purchase
International Journal of Housing Markets and Analysis (2020) 13 (1): 4–18.
Published: 25 May 2018
... of such homeless shelters in terms of importance of and satisfaction from mandatory amenities therein as perceived by users, i.e. urban homeless poor. Design/methodology/approach Data from a survey spanning a sample of 401 shelter inmates have been used to construct a service quality performance matrix (SQPM...
