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Keywords: Mobile banking
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Journal Articles
International Journal of Intelligent Computing and Cybernetics (2026) 19 (3): 545–579.
Published: 25 March 2026
...H.M. Dawood; C.Y. Liew; M.E.S. Rajan Purpose This study explores the external and inherent drivers which motivate mobile banking users to change from menu-based navigation to AI-powered voice and text command chatbots for financial transactions. Design/methodology/approach The research employs...
Journal Articles
International Journal of Intelligent Computing and Cybernetics (2023) 16 (4): 727–744.
Published: 24 May 2023
... the overall rating of the app and it is a source of information to the executive management to contemplate on their services and take timely and effective decisions to improve their mobile app. Design/methodology/approach This research was conducted on ten reputed Sri Lankan mobile banking apps to analyze...
