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Keywords: Topic modelling
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Journal Articles
International Journal of Intelligent Computing and Cybernetics (2023) 16 (4): 727–744.
Published: 24 May 2023
... to identify any discrepancies. The trends of the positive and negative reviews of each app were observed separately along with time. Topic modeling techniques were used to identify the causes of such behavior. Findings Although banks expect to perpetuate good customer reviews all the time, there were...
