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Administrators and funding agencies are legitimately asking whether our huge investment in information technology is improving higher education. Two surveys conducted at The College of Wooster gathered students’ impressions of the impact of e‐mail discussion groups and Web pages on their classes, and they show that overall students do see these technologies as beneficial. Other studies are also summarized. But what is the right question? Is it the technology that matters, or is the benefit in how it is used?
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1998
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