This study seeks to describe the planning and implementation in Finland of a campus‐wide management information system using a rigorous planning methodology.
The structure of the management information system is planned on the basis of the management process, where strategic management and the balanced scorecard approach have important roles.
The balanced scorecard approach is useful not only in accomplishing the objectives, measures and targets of the institutional strategy but also in the planning of the management information system.
The findings of the study are useful for educational administrators, project managers, software developers and usability specialists.
This study contributes to the knowledge and practice of campus‐wide information systems applying the balanced scorecard approach as a basis for the management information system to translate the strategy into action.
