To study the implementation of a learning content management system (LCMS) at one department of a university in light of Rogers' diffusion of innovation (DOI) theory and in comparison to known critical success factors (CSFs) in implementation of information systems.
A case study approach was used to examine the implementation process.
Under authority decision to adopt the system throughout the department, the diffusion was quick and without resistance, not in line with authority adoption decision in Rogers' DOI theory. Some of the CSFs found are consistent with implementation CSFs mentioned in the literature.
To complement the qualitative research, quantitative research is needed regarding administrative measures taken in implementation processes at other academic departments and the success in terms of system adoption.
Successful LCMS implementation in an academic environment is rather rare and studying the successful authority decision in this case is of value to researchers and to practitioners. To adopt the system might imply that administrative measures could expedite implementation in other academic institutions.
