The purpose of this paper is to present the findings of an evaluative case study that used an electronic portfolio to enhance the employability of older adults. The evaluation sought to identify programme effects and highlight the factors that were instrumental in generating them.
Qualitative inquiry methods were employed to gather the views of the mentor and programme participants.
The findings suggest that the electronic portfolio programme gave participants a better understanding of their skills and attributes and increased their self‐confidence, in particular in marketing themselves to employers. Four features of programme design were identified as instrumental: the electronic portfolio software; the process of reflection and evidence building; and mentor and group support.
The research is based on participants' subjective assessment of both their skills and the programme's effects and as such does not provide evidence of actual change in their performance (e.g. at interview).
The findings suggest that the e‐portfolio software alone would not have been sufficient in generating improved outcomes for participants. Programmes intending to introduce a technology‐based approach to the provision of adult information, advice and guidance should acknowledge the importance of mentor‐facilitation and the mutual support provided in a group environment.
The originality of the study lies in the use of an e‐portfolio with a non‐traditional (older) audience.
