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Keywords: Customer orientation
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Journal Articles
Building a client‐focused IT organization
Available to Purchase
Campus-Wide Information Systems (1998) 15 (3): 91–102.
Published: 01 August 1998
... for moving to the envisioned future. Each of these “pieces” was initially developed by the IS staff in draft form then discussed, modified and approved by the governance structure. The resultant values statements and IT strategies follow: Customer orientation Information services Learning...
