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Keywords: Help desks
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Journal Articles
Campus-Wide Information Systems (2004) 21 (2): 81–94.
Published: 01 April 2004
... of this research are enunciated and future research as well. © Emerald Group Publishing Limited 2004 Online operation Help desks Universities Integration With the onset of computer age, ease of use is of vital importance to successful system design. Online help systems can bridge the gap...
Journal Articles
Campus-Wide Information Systems (1997) 14 (4): 120–127.
Published: 01 December 1997
...Iain A. Middleton; Rita Marcella The help desk and user support industry has, over the last ten years, risen to prominence as one of the most important areas of the IT and customer services industry. However, it has also become clear that not all help desks have the same requirements, and help...
