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Keywords: Outsourcing
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Journal Articles
Campus-Wide Information Systems (2008) 25 (1): 30–49.
Published: 04 January 2008
... management process modules in service outsourcing model. Three years of quantitative analysis using real operational data were used to present the effect on ITSM tools adoption. A framework was developed from the study of literatures in service management, incident prioritization, and business continuity...
