... increasingly more skilled at the technical aspects of the job. © MCB UP Limited 1992 Information technology Libraries Librarians Service levels Online Public Access Catalogs Bernie Sloan Editor's Note: This column was member how different it was when cowritten by Margaret S. B. you had to go...

...Mark Hinnebusch Examines the dilemma of choosing between the computer hardware available due to the ′open system′ concept. States that libraries should adopt the concept of service‐level agreements defining clearly specified and measurable metrics, and the minimum levels of acceptable computing...