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Keywords: Service quality
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Journal Articles
Influence of ChatGPT in professional communication – moderating role of perceived innovativeness
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International Journal of Information and Learning Technology (2025) 42 (1): 107–126.
Published: 01 January 2025
..., a powerful generative AI tool, into professional communication. This study utilizes the information system success model (ISSM) to examine the role of ChatGPTs in strengthening information quality (IQ), system quality (SQ) and service quality (SEQ) for improving customer usage intention (UI) and satisfaction...
