Does human capital mediate the relationship between digital competence and service innovation capability? Evidence from the UAE during covid-19 pandemic

Lama Blaique has a PhD in Business Management from the British University in Dubai. She currently fills the position of Assistant Professor of Business Management at the American University of Dubai. She has over 15 years of experience in the fields of academia and executive research in the GCC and Levant region. Her research interests are in the areas of organizational behavior, human resources and gender and diversity. She has several publications in peer-reviewed journals. She serves as a Journal Reviewer and is a member of the Academy of International Business (AIB).

Dr Taghreed Abu Salim is a high-performing professional with more than seven years of experience in teaching Business Management topics such as Service Innovation, Operations Management and Service Management. Her extensive experience includes teaching in traditional and fully online/mixed programs, doing active research, supervising PhD candidates and providing academic leadership. An important contribution Dr Salim makes to COBA is her familiarity with the industry, locally and globally. This industry experience, especially after COVID-19, has led her to work on developing a Master's degree program in Digital Transformation over the past two years. She was honored to develop it as part of COBA and looks forward to launching it soon in collaboration with industry.

Dr Farzana Asad Mir is an Assistant Professor in the Faculty of Business and Law and has expertise in the areas of project management and organizational leadership. She is also the Director of BUiD Doctoral Training Centre. Dr Mir’s research interests are broadly within the field of management, and she is particularly interested in examining the individual and team-level factors that may play a role in improving project and organizational performance. Other areas of interest are accountability arrangements, management control systems, institutional theory and change management. Her academic research interests are augmented by more than 15 years of professional work experience in the fields of project management and quality assurance.