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Keywords: Customer service performance
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Journal Articles
Orchestrating firm-specific resource integration to achieve customer service performance: an investigation in the hotel context
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International Journal of Innovation Science (2024) 16 (3): 445–462.
Published: 07 March 2023
...Gilang Puspita Rini; Amie Kusumawardhani Purpose This study aims to identify factors that can improve customer service performance by verifying the relationships between these factors, such as customer orientation, firm-specific resource integration, transactive memory system and service...
