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Keywords: Madeira
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Journal Articles
International Journal of Innovation Science (2023) 15 (1): 80–93.
Published: 26 January 2022
.... Originality/value Focusing on understanding the relation between the rate of innovation and its impact on customer satisfaction, the study expands the knowledge about the importance of services innovation on a specific hotel in Madeira. Thus, this research intends to explore the concept of innovation...
