The internal grievance process and grievance arbitration in Quebec: an illustration of the North‐American methods of resolving disputes arising from the application of collective agreements

Presents the legal framework and functioning of grievance arbitration in Quebec, demonstrating how this method of conflicgt resolution emerged and, with time, has managed to free itself from both civil law and the court of general jurisdiction. Presents an overall assessment of the grievance and arbitration procedure. Takes account of the three objectives that are traditionally sought in establishing alternative mechanisms of conflict resolution in the field of labour, accessibility, speed and expertise. Summarises the merits and drawbacks of the system.